Services and Sectors
Our key services revolve around driving profitable change within organisations, and include:
Programme and Project Management
Our approach to project/programme management is based upon best practice methodology but is very pragmatic and results-focused. We call it content-rich programme management — we don’t just take a binary ‘done/not done’ approach, but look to help solve the problems.
Our approach ensures that the project or programme is up and running as quickly as possible, supported by tools, techniques and materials, appropriate to the size and scale of the project or programme.
This approach enables the project manager to manage and monitor the project effectively. We identify the hard and soft benefits for each project, or stream of the programme, and ensure that these are delivered — fast.
Interim Management
We enhance our services to our clients by providing Senior Interim Managers. Our Interim Managers can bring significant benefits to companies, including the ability to:
- Plug a gap created by a sudden departure.
- Manage workload peaks.
- Manage a project without disrupting the mainstream core activities.
- Enhance the current skills and temporarily fill a skill gap.
- Continue with the management of a completed project whilst recruiting a permanent member of the team.
- Effect culture change.
- Set up new businesses and close down old ones.
- Turn round an ailing business.
- Mentoring and team development.
- Crisis management.
- Our interim managers are already proving that, used effectively; they can be worth their weight in gold.
Business Improvement and Re-Design
Designing and running business programmes to adapt businesses to new competitive environments. Focused on making significant revenue and efficiency improvements.
Radical thinking, allied with pragmatism ensure the results are truly effective, but fully capable of being implemented.
Customer Communication Centres
Building and re-developing communication centres to add value to the business through increased sales, customer retention, employee motivation & retention, and reduced costs. Developing new channels, reducing the cost to serve, improving customer loyalty.
New Product or Service Launch
Implementing new products and services rapidly, cost-effectively, and successfully — significantly reducing time to market and increasing profitability.
We have significant experience of launching new telcos from scratch, managing every element of the launch programme. See our About us page to see a map showing many of them.
In addition we have experience of product and service design and launch, especially within telecoms companies such as T-Mobile and Vodafone.
Rapid Business Launch
Starting, and helping to run, new businesses, particularly for Telecommunications, and related High-Tech industries. Between us we have helped launch almost 20 brand new businesses world-wide.
Maximising IT Investments
Specifying user requirements, system requirements, project managing implementation, and embedding new systems into the organisation through process re-design, new working methods & training.
Practically all business improvement is enabled by technology — it helps make businesses better. But IT are neither the creators nor the consumers of information, and do not perform business processes. Hence there is no such thing as an 'IT system'.
When an IT system is delivered, the business is improving itself and technology has enabled that improvement. Responsibility for the improvement and realising the benefits of the investment lie with the business. We can ensure that IT developments are run as integrated business programs, thereby delivering the full business benefits.