| | What we doOur key services revolve around driving profitable change within organisations, and include: For examples of previous projects we have completed click here |
If you would like further information about our services, please call, or e-mail enquiries@peterday.com Program and Project Management |
| Our approach to project/programme management is based upon PRINCE 2 Methodology and draws upon the Project Management Institute approach, but is very pragmatic and practical. Our approach ensures that the project or programme is up and running as quickly as possible, supported by tools, techniques and materials, appropriate to the size and scale of the project or programme. This approach enables the project manager to manage and monitor the project effectively. We identify the hard and soft benefits for each project, or stream of the programme, and ensure that these are delivered. For examples of some projects see our References »Back to top | 
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| We enhance our services to our clients by providing Senior Interim Managers. Our Interim Managers can bring significant benefits to companies, including the ability to: Our interim managers are already proving that, used effectively, they can be worth their weight in gold. »Back to top | 
| Business Improvement and Re-Design |
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| Designing and running business programs, to adapt businesses to new competitive environments. Focused on making significant revenue and efficiency improvements. Radical thinking, allied with pragmatism ensure the results are truly effective, but fully capable of being implemented. »Back to top | 
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Customer Communication Centres |
| Building and re-developing communication centres to add value to the business through increased sales, customer retention, employee motivation & retention, and reduced costs. Developing new channels, reducing the cost to serve, improving customer loyalty. »Back to top | 
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Customer Relationship Management |
| Identifying opportunities, developing smarter strategies, creating more efficient processes and reallocating resources to ensure that you grow market share and maximize customer revenues. Customer segmentation, cross and up-selling opportunities, customer profiling. »Back to top | 
| New Product or Service Launch |
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| Implementing new products & services rapidly, cost-effectively, and successfully - significantly reducing time to market and increasing profitability. »Back to top | 
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| Starting, and helping to run, new businesses, particularly for Telecommunications, and related High-Tech industries. Between us we have helped launch almost 20 brand new businesses world-wide. See our previous experience for more information »Back to top | 
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Maximising IT Investments |
| Specifying user requirements, system requirements, project managing implementation, and embedding new systems into the organisation through process re-design, new working methods & training. Practically all business improvement is enabled by technology - it helps make businesses better. But IT are neither the creators nor the consumers of information, and do not perform business processes. Hence there is no such thing as an 'IT system'.
When an IT system is delivered, the business is improving itself and technology has enabled that improvement. Responsibility for the improvement and realising the benefits of the investment lie with the business. We can ensure that IT developments are run as business programs, thereby delivering the full business benefits. »Back to top | 
| Channel design and new channel launches |
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| We have experience working with: Distribution channel routes to market strategy 3rd party dealership retention programmes Customisation of affinity marketing programmes Retail Concept Design and shop fit implementation Retail Operations Organisational Build and Development Sales Channel Development Telesales Inbound/Outbound organisations Direct Sales Organisational Builds WEB Design and Implementation and solutions E-commerce and Mobile commerce solutions
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| Organisational Change Management |
| We have a pragmatic approach to organisational review, design, and development, recognising the inescapable interconnectivity of organization structure, management and organisational culture, business processes, and systems. Our approach helps you get the best from your organization. We have in depth knowledge of organisational and process analysis, process mapping and design. We understand the implications on resource reallocation, staffing structures, staffing levels, systems and overall cost reduction. »Back to top | 
| | | Post-Merger Integration |
| | The value of Merger and Acquisition (M&A) transactions lies in their implementation, rather than the promise of what could be achieved. Experience shows us that clear strategic objectives, expertise, strong leadership, and capable people are usually the reasons for a successful program. We adopt a flexible and pragmatic approach based on the following activities (where required): Developing plans (outlining desired integration benefits, organisation models/structures, & timetables) Developing full post-acquisition benefits cases (including the scoping of revenue and cost synergies and implementation plans to deliver these) Prioritising, tracking and delivery of benefits Programme management, issue resolution, and progress reporting (including running the programme management office) HR, change management and communications Mobilising integration teams and the providing full support to the integration leadership team
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